Essential Diagnosis

Objective
To provide an objective and practical overview of the business’s current state, identifying key improvement opportunities in customer experience, operations, and team performance, in order to define actions that generate visible short-term impact.
 

Includes

• On-site visit for general observation of operations.

• Evaluation of key areas:
  • Customer experience at main touchpoints
  • Employee experience and internal communication
  • Most visible operational processes
  • Current use of KPIs and management tools
  • Identification of immediate improvement areas

• Executive report with:
  • Practical, prioritized recommendations
  • Potential short-term impacts (service, efficiency, perception)
  • Suggested next steps
   

Benefits

1. Clear snapshot of the current state

2. Increased customer loyalty and referrals

3. Optimized use of resources

4. Data-driven decision-making

5. Continuous improvement with a strategic focus

6. Prevention of crises or negative reviews

7. Healthier and more engaged work environment
    

Investment
Starting at $500 USD*
(pricing varies as per business scale).
*Ask about our special rates for microenterprises
 

Service Duration
1 day of on-site work + delivery of the final report within the following 3 business days.