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Robles & Prijs Consulting Group is a tailor-made consulting firm
​Our Mission
We foster excellence in the tourism, retail, travel and hospitality industries through customized strategies that elevate the customer and employee experience. We specialize in in-depth analysis and measurable, actionable recommendations that strengthen the connection between your business and your customers, both external and internal.
Our Vision
To be the preferred consulting firm for the hospitality & retail industry in Costa Rica, recognized for our personalized, dedicated, and timely service. We aspire to redefine hospitality standards with a human, strategic, and data-driven approach, contributing to the sustainable development of the sector and generating a measurable impact on the customer experience.
Beatriz Robles
Founder and CX and EX Strategy Consultant
I am passionate about customer service, strategy, and talent development. After enriching experiences in the hospitality, tavel and retail technology industries, leading teams and projects impacting efficiency, quality, and customer experience, I discovered my true driving force: helping entrepreneurs in the tourism, retail and hospitality, sectors reach their full potential.
With training in methodologies such as Lean and Six Sigma, project management, Customer Experience, and a strong vocation for understanding people, I decided to found Robles & Prijs Consulting Group .
Since then, I've worked closely with hotels, restaurants, travel agencies, and tour operators to improve their customer experience, strengthen their teams, optimize processes, and increase profitability.
I deeply believe in the potential of Costa Rican talent and in the ability of local service to excel globally. Therefore, my approach always combines strategy, empathy, and sustainability, understanding that true success comes from creating positive experiences for everyone: clients, employees, and communities.
Thanks to the opportunities I've had throughout my 16-year career, experiencing the industry from multiple perspectives, I understand what customers expect and what companies need to deliver to achieve their business goals, and I'd like to share that with you.
It will be a pleasure to accompany you in the success of your company!
