360 Experience Package

Objective

Guide your business through a comprehensive transformation of the customer experience—addressing everything from internal culture and employee experience to operational processes, loyalty strategy, and customer touchpoints. This package is ideal for companies seeking to professionalize, differentiate, and elevate their entire service model in a structured and sustainable way.
 

Includes

• Comprehensive diagnosis of current customer and employee experience

• Design of the Customer Journey Map and ideal customer profile

• Audit of friction points and key internal processes

• Service culture activation through workshops and leadership involvement

• Loyalty strategy and digital reputation plan

• Strategic recommendations for continuous improvement

• Ongoing support throughout the entire implementation

• Delivery of optimized tools, manuals, and processes

• Regular follow-up meetings and adjustments
   

Benefits

1. A clear and aligned vision of the experience your brand delivers

2. Greater consistency between what you promise and what you deliver

3. More satisfied, loyal customers who are eager to recommend your brand

4. Internally aligned and engaged teams committed to a service-driven culture

5. Improved digital reputation, occupancy, sales, and operational efficiency

6. A scalable customer experience system that grows with your business
    

Investment

Starting at $12,400 USD*
(pricing varies according to the scale of the business and depth of tailored content)
*Ask about our special rates for microenterprises
 

Service Duration

• 3-day in-person workshop

• (adaptable as a full 8-hour day or consecutive half-day sessions of 4 hours each)

• 4 post-workshop follow-up sessions