EX² Package

Objective
Design and implement a people-centered organizational culture where teams feel valued, aligned, and motivated to deliver exceptional service.

 

Includes

• Internal diagnosis of work environment and employee experience

• Mapping key employee moments (Employee Journey Map)

• Sessions with leaders to activate a culture of service

• Experiential workshops for contact teams

• Manual of good internal practices and internal communication

• Recommendations for induction, recognition and motivation processes.

• Follow-up sessions to be agreed upon

 

Benefits

1. More engaged and service-focused employees

2. Reduction of turnover and internal conflicts

3. Greater coherence between internal and external branding

4. Improvement in service quality and customer satisfaction

5. Stronger and more sustainable organizational culture

 

Investment
From $3,000 USD*
(Apricing varies according to the scale of the company and depth of tailored content) 
* Ask about special prices for micro-enterprises
 

Duration of service

From 6 to 8 weeks depending on the number of employees and locations.