CX Plus Package

Objective
The CX Plus package is designed for tourism and hospitality businesses looking to elevate their relationship with frequent customers by improving their reputation, optimizing service processes, and creating new ways to surprise and retain loyal clients.
 

Includes

• Initial diagnostic session to tailor the content to your context, needs, and the experience level of your team leaders.

• Interactive workshop covering:
  • Foundations of effective leadership in dynamic environments
  • Assertive communication, active listening, and handling difficult conversations
  • Team motivation and empowerment
  • Change management and organizational resilience
  • Effective delegation and shared accountability
  • Leadership styles and how to adapt them to different situations
  • Practical activities and group dynamics to apply concepts in real-life scenarios
  • Workbook and practical tools for ongoing use
  • Final report with observations and personalized recommendations to continue strengthening leadership skills
   

Benefits

1. Strengthens relationships with your frequent customers

2. Enhances your digital reputation with strategies that amplify the positive experiences of your best clients

3. Optimizes service processes to make them more agile, consistent, and customer-focused

4. Designs memorable and unique moments that surprise and create emotional connection

5. Increases retention and repeat purchases by turning satisfied clients into brand advocates
    

Investment
Starting at $1,500 USD*
(pricing varies according to the number of attendees and the depth of tailored content)
*Ask about our special rates for microenterprises
 

Service Duration

• 2-day in-person workshop (available as a full 8-hour session or consecutive half-day sessions of 4 hours each)

• Follow-up sessions available upon request