From Zero Package

Objective

Supporting tourism and hospitality ventures that are just starting out or have only recently begun operations. It helps build a clear service culture, establish a coherent value proposition, and define the ideal customer from day one.
 

Includes

• Defining the target customer profile

• Value proposition and differentiator design

• Service culture guidelines

• Introduction to Customer Experience Management

• Advice on contact channels and tone of communication.

• Basic Customer Experience Manual

• Ideal customer profile (buyer persona)

• Customer Journey Map (initial version)

• Strategic recommendations for next steps

• Follow-up sessions to be agreed upon

 

Benefits

1. Solid foundations for consistent scaling

2. Clear and authentic positioning from the start

3. Service culture defined from the first team

4. Greater preparation to attract and retain the right customers

5. Standardization of protocols and processes

 

Investment
From $2,500 USD*
(pricing is based on the scale of the business and the complexity of the project.).
* Ask about special prices for micro-enterprises

 

Duration of service

From 2 to 6 weeks depending on the size of the business and the support required.