Service Culture Workshop

Objective

To raise awareness, inspire, and train teams to develop a strong, consistent service culture aligned with the brand’s values—enhancing the customer experience at its core and strengthening internal commitment.
 

Includes

• Initial diagnostic session to tailor the content to the company’s context and goals

• Dynamic, participatory workshop covering:

  • Core principles of a service culture

  • Attitudes and behaviors that shape the customer experience

  • Importance of aligning internal values with external service delivery

  • Each team member’s role as a brand ambassador

  • Real-life case studies and hands-on application exercises

  • Participant support materials

  • Suggested action plan to reinforce the service culture post-workshop

  • Final summary report with recommendations for internal continuity.
     

Benefits

1. Team alignment under a shared service philosophy

2. Increased customer satisfaction and loyalty

3. Fewer complaints and operational conflicts

4. Higher team motivation and sense of belonging

5. Stronger differentiation from competitors

6. Long-term profitability
    

Investment

Starting at $1,200 USD* (based on number of participants and content customization)
*Ask about our special pricing for microenterprises
 

Service Duration

• 6-hour workshop, available in-person or virtually

• Optional: Follow-up or reinforcement sessions available